Altair Support & Services

Altair Customer Support Portal:

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Note: Altair requires a 24 hour turn-around time for portal/forum access and patch download requests.

Chat With Us:

Chat live with a Altair Support representative!


Call Us:

To best serve you, please ensure that you have the following information readily available before contacting Altair Support:

Product name and version number
Exact error messages (where applicable)
Your contact information
Operating system and version number
Description of the problem, including the steps necessary to reproduce the problem
What to Expect

Altair Support Hours and Contact Information:

US and Canada

Monday – Friday
Phone: +1 800.988.4739
Phone: +1 978.275.8350

Europe, Middle East, Africa

Monday – Friday
Phone: +44 (0) 8081 892481

Your Customer Success Manager:

Schedule a free 15-30 minute session with your customer success manager to help jump start your journey, schedule time to provide feedback , or address any other non-technical questions or concerns about your account, your solutions or product renewals.

Our dedicated Customer Success Onboarding Team guides you through installation, support set up, customer resources, a walk through of Monarch and more in a  free 60 minute session.

Learn more

Other Information:

Help with License Activation and Deactivation

Software Support Policy

Altair Product Documentation

Knowledge Studio / Knowledge Seeker  Product Documentation / Downloads

Altair Software Maintenance Plan

Important End of Life Announcement for select Panopticon products and capabilities. Learn More