Welcome to the Altair Family
Our customer service, especially immediately after a purchase, is critical to the satisfaction of our customers. To this end, we ask you to share with us your feedback at any time, whether positive or negative. We know there is always room for improvement, and we always strive to serve our customers better in any way.
As a first step in your Altair journey, we’d like to offer you a free session with your customer success manager to help jump start your effort. Our dedicated Customer Success Team guides you through installation, support set up, product renewals, customer resources, and more. You can schedule additional free sessions as needed. You can schedule your session here:
In order to get started, we would like to introduce you to several of the resources to help you get the most out of our offering, including:
- New Customer Success Program – Sign up now to take advantage of our free session to get you up and running with our software Sign Me Up
- Altair Support Portal – you can download the latest product releases, access our new knowledge base, and engage with the Support team. Support Portal
- Altair Community – here you’ll find product videos and tutorials, user discussion forums and the latest information from Altair and our user community. Community
- eLearning – provides access to a wide variety of online product training courses to quickly improve your skills and understanding of our software and make the most of your investment in Datawatch. Coming Soon!
- Altair YouTube Channel – you will find a treasure trove of demos, how-to videos and getting started, as well as advanced tutorials. Altair Channel
We look forward to working with you and making your experience with Altair the best possible. You can contact us at any time regarding the customer success program.