How it Works
Robust text discovery and sentiment analysis that maps out how terms are used in relation to each other to identify context surrounding themes and topics.
To remain competitive deliver revenue growth, companies are challenged to find meaningful information in all of the data that is collected. Often the Voice of the Customer is a misunderstood and under-used source of information that if properly analyzed can detect customer sentiment the portrays growing trends about brand feeling before an impact on revenue is seen as a result of slowing sales.
The results of text analytics can be used to build predictive strategies around customer acquisition and retention, cross-sell and up-sell, next-best-offer, claims fraud detection, customer service routing, warranty analysis and more. Angoss KnowldegeREADER combines visual text discovery and sentiment analysis with predictive analytics. Text mining functionality provides users with access to best-in-class Natural Language Processing (NLP), Sentiment Analysis, Text Discovery Dashboard, Association Discovery Maps, Document Exploration/Sentiment Markup, Classification and Entity and Theme Extraction
- Client / desktop / server: Windows Windows 7, 8, 10, Server 2008 R2, Server 2012 and 2012 R2, Server 2016 R2