Altair Technical Support & Services

Altair Customer Support Portal

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Note: Altair requires a 24 hour turn-around time for portal/forum access and patch download requests.

Your Customer Success Manager

Altair offers a free 30 minute session with your customer success manager to help jump start your journey.

Our dedicated Customer Success Team guides you through installation, support set up, product renewals, customer resources, and more.


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Call Us!

To best serve you, please ensure that you have the following information readily available before contacting Altair Support:

Product name and version number
Exact error messages (where applicable)
Your contact information
Operating system and version number
Description of the problem, including the steps necessary to reproduce the problem
What to Expect

Altair Support Hours and Contact Information:

US and Canada

Monday – Friday
Phone: +1 800.988.4739
Phone: +1 978.441.2200

Europe, Middle East, Africa

Monday – Friday
Phone: +44 (0) 2081 232995
Phone: +49 (0) 89 8890 5709

Other Information:

Help with License Activation and Deactivation

Software Support Policy

Product Documentation

Altair Software Maintenance Plan


Important End of Life Announcement for select Panopticon products and capabilities. Learn More.