The Story of Knowledge Reader
Not all insight comes from mathematical computations and statistical algorithms. Online conversations about how your brand or latest product offerings are viewed by your customers can greatly influence the purchase demand of many more customers. Capturing the sentiment feelings of call center conversations can lead to better customer service, or identify new cross-sell / up-sell opportunities with your consumers. Understanding what your customers are saying about your brand, and why, is made easier with Knowledge Reader. Improve interaction with your customers and discover how terms and phrases used in relation to each other to identify the context surrounding trending themes and topics. Augment net promoter scores or customer satisfaction surveys with a better view of the “sentiment” of your brand.
Identify important changes within sentiment data about how your customers view you and isolate areas to target for improving your customers’ experience, reducing costs or increasing revenue streams.