Before you contact support, please have this information available:

  • Product name and version number
  • Operating system and version number
  • Exact error messages (where applicable)
  • Description of the problem, including the steps necessary to reproduce the problem
  • Your contact information

Contacting Datawatch via E-Mail

Open a support case via email at: support@datawatch.com

Contacting Datawatch via Phone

Contacting Datawatch via Support Portal

 

US and Canada

Monday – Friday
Phone: +1 800.988.4739
Phone: +1 978.441.2200

 

Europe, MidEast, Africa

Monday – Friday
Phone: +44 (0) 2081 232995
Phone: +49 (0) 89 8890 5709

 

What to Expect

We’ll answer your call in the order we receive it. Here’s what you can expect:

  • If all support specialists are engaged with other customers, you will have the option to continue holding or to leave a message.
  • The specifics of your call are logged into our call tracking system and queued for the appropriate technical support specialist.
  • We will return your call as soon as a support specialist becomes available.
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