Customer Support

 

Purchasing a product – that’s just the beginning of your relationship with Datawatch.

Our support services are here to help you discover the value of Datawatch and our commitment to our customers. From tips to documentation and troubleshooting, our support services provide everything you’ll need to quickly become an expert in data preparation and visual data discovery and get the most value from your Datawatch product.

Access the Datawatch Customer Support Portal

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Note: Datawatch requires a 24 hour turn-around time for portal/forum access and patch download requests.

Other Information:

Professional Services

We want your Datawatch experience to be remarkable. Our services are designed to help you achieve maximum value from Datawatch solutions with minimum project risk.

Our consulting services range from a few days of simple installation and training to managed projects designed to deliver complex business solutions. Our services include:

Business Discovery

Our business discovery services document your requirements and objectives, and identify the Datawatch products and best practices to fulfill them.

Solution Architecture

For larger and more complex projects, our solution architecture services addresses issues of:

  • High availability and disaster recovery
  • Hardware sizing and performance
  • Custom security requirements
  • System integration

Installation and Configuration

We install and configure Datawatch products in your environment and assist with:

  • System integration
  • Security integration
  • High availability solutions
  • Other system configuration considerations

Development

We provide highly skilled consultants to work with your development team, cross-training your staff and mitigating project risk. Or if you lack the staff to deliver a project, we can provide you with a turnkey solution.

Quality Assurance

By performing quality assurance (QA) or assisting your team with QA, we can help mitigate risk in a project and cross-train your staff in Datawatch technology. We can also help to quickly address any issues that come up during QA review.

Project Rollout

Before you transition a Datawatch solution to your support organization, our project-based rollout support helps mitigates risks as you go live with a project – which is especially important in complex projects or in your first experience with Datawatch.