Welcome to the Datawatch Family

Our customer service, especially immediately after a purchase, is critical to the satisfaction of our customers. To this end, we ask you to share with us your feedback at any time, whether positive or negative. We know there is always room for improvement, and we always strive to serve our customers better in any way.

As a first step in your Datawatch journey, we’d like to offer you a free session with your customer success manager to help jump start your effort. Our dedicated Customer Success Team guides you through installation, support set up, product renewals, customer resources, and more.  You can schedule additional free sessions as needed. You can schedule your session here:

Customer Success Session

In order to get started, we would like to introduce you to several of the resources to help you get the most out of our offering, including:

  • New Customer Success Program – Sign up now to take advantage of our free session to get you up and running with our software  Sign Me Up
  • Datawatch Support Portal – you can download the latest product releases, access our new knowledge base, and engage with the Support team.  Support Portal
  • Datawatch Community – here you’ll find product videos and tutorials, user discussion forums and the latest information from Datawatch and our user community. Community
  • Datawatch Inner Court – come have fun in our customer advocacy hub! Through challenges, points and rewards you can share your knowledge with other Datawatch users, gain privileged access to events, updates and have a direct line of communication to Datawatch. Contact your Customer Success Manager to join
  • eLearning – provides access to a wide variety of online product training courses to quickly improve your skills and understanding of our software and make the most of your investment in Datawatch. eLearning Site
  • Datawatch YouTube Channel – you will find a treasure trove of demos, how-to videos and getting started, as well as advanced tutorials. Datawatch Channel

 

We look forward to working with you and making your experience with Datawatch the best possible.  You can contact us at any time regarding the customer success program.

Product Tour