Datawatch gives telecom network operators real-time visibility into performance on a second-by-second basis. In this highly competitive marketplace, slow performance and lag is a competitive nightmare and outages are simply unthinkable. To prevent problems, telecoms need the kind of comprehensive view of operations that Datawatch provides.
“Our managers were struggling with some simplistic dashboards we had built using a different vendor’s tool. The old system had two major problems: It couldn’t handle real-time data feeds and the visualizations were not designed for really efficient analysis. We purchased Datawatch and got it up and running in a matter of days. Our managers love it!” – Director of Call Center Operations, Major Telecom Firm
Datawatch lets telecom companies monitor vast amounts of streaming and historical data to monitor performance and quality of service. With Datawatch visual dashboards, you can better analyze profitability and capacity, detect fraud, provide revenue assurance, and monitor customer service at call centers.
With Datawatch, telecom companies can:
- Enhance network performance with real-time visualizations of resource utilization, network operations and early indication of potential problems.
- Increase customer satisfaction and reduce churn with visibility into network performance and the effectiveness of your customer service call centers.
- Increase revenue per user with aggregated information on how customers are using your network and where you can upsell and cross-sell.
- Develop new products and markets with a clearer understanding of possible areas customer needs, market trends, competitors’ offerings and possible areas for expansion.