Your customer service operations have to “wow” your customers. That means delivering extraordinary service while managing costs, balancing customer needs with employee productivity, and maintaining the optimal workforce as your company evolves.
Make data your advantage.
Datawatch gives you instant access to call center data, financial reports, customer satisfaction surveys and other information. With easy-to-use visualizations you can quickly spot trends and outliers, ask questions and get immediate answers, and take fast action to respond to business demands and customer need.
With Datawatch you can:
- Decrease average handle time (AHT) with detailed visibility of call times by representative, department, and call center.
- Reduce cost of operations through visual analysis of resource utilization, financials, contracts, and performance.
- Allocate resources where they’re needed most through advanced resource planning.
- Identify product weaknesses by visually exploring data on customer sentiment and the reasons callers contact customer service.