Customer Service

Your customer service operations have to “wow” your customers. That means delivering extraordinary service while managing costs, balancing customer needs with employee productivity, and maintaining the optimal workforce as your company evolves.

Make data your advantage.

Datawatch gives you instant access to call center data, financial reports, customer satisfaction surveys and other information. With easy-to-use visualizations you can quickly spot trends and outliers, ask questions and get immediate answers, and take fast action to respond to business demands and customer need.

With Datawatch you can:

  • Decrease average handle time (AHT) with detailed visibility of call times by representative, department, and call center.
  • Reduce cost of operations through visual analysis of resource utilization, financials, contracts, and performance.
  • Allocate resources where they’re needed most through advanced resource planning.
  • Identify product weaknesses by visually exploring data on customer sentiment and the reasons callers contact customer service.

Solution Accelerators

Solution accelerators provide the best practices and visualizations that have been previously configured to solve specific challenges for all types of organizations. Using a solution accelerator can reduce your implementation time and let you find answers faster than your competitors.

Visualization Accelerator for Splunk™

The value of Operational Intelligence is to provide complete information to a user, enabling them to make faster, smarter decisions and to maximize impact. By correlating a wide variety of events and data from both streaming feeds and historical data silos, Datawatch helps organizations gain real-time visibility to critical business information, in context, through advanced […]

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Service Management Accelerator for Telecom

An international telecom network owner is selling network capacity to a wide range of operators. The network owner extracts data from call data records for analytics and visualization to track the following key performance indicators: Quality of Service (QoS) levels for voice traffic flowing to and from different countries How QoS varies from operator to […]

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Network Monitoring Blueprint for Cisco

For network providers, ensuring that sufficient security implementation and only the authorized configuration is implemented are important to prevent delays in undertaking corrective action, catastrophic security breaches, service disruptions, and adverse fallouts for both customer and provider. The Network Management Blueprint for Cisco (NMBC) is one of the growing catalog of machine data and general […]

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