Alternate Contact Information
Before you contact suppport, please have this information available:
- Product name and version number
- Operating system and version number
- Exact error messages (where applicable)
- Description of the problem, including the steps necessary to reproduce the problem and what you have done to solve it
- Your contact information
Please note:
- ESP+Archive and Radiant BDS are now Monarch Report Manager on Demand (Monarch RMOD). ESP+Image and ESP+CD are now Datawatch Image and Datawatch CD respectively.
- Be sure to hit “return” at the end of each line as some data may be lost if the line length exceeds 255 characters
Contacting Datawatch via E-Mail
Write to us at:support@datawatch.com
Contacting Datawatch via Phone
US and Canada
Hours: Monday - Friday
8:30am - 6:00pm Eastern ( EST/EDT )
Phone: +1-800-988-4739
Phone: +1-978-441-2200
Fax: +1-978-275-8398
Europe, MidEast, Africa
Hours: Monday - Friday
8:30am - 6:00pm London ( GMT/BST )
Phone: +44 (0) 2081 232995
Fax: +44 (0) 8453 623271
Australia & Asia Pacific
Hours: Monday - Friday
9:00am - 5:00pm Sydney ( GMT+10 )
Phone: +61 2 8003 7488
What to Expect
We’ll answer your call in the order we receive it. Here’s what you can expect:
- If all support specialists are engaged with other customers, you will have the option to continue holding or to leave a message.
- The specifics of your call are logged into our call tracking system and queued for the appropriate technical support specialist.
- We will return your call as soon as a support specialist becomes available.
- Faxed requests are collected periodically throughout the day and then assigned to available support specialists.
